Legal
Privacy Policy
At Mine Technology, protecting your personal data is our priority.
The purpose of this policy is to inform you about how we process your personal data in connection with the use of the website https://www.usemine.ai/ (the “Site”) in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”) and French Data Protection Law n° 78-17 of 6 January 1978 (together the “Applicable Regulations”).
This Privacy Policy does not describe the methods of collecting and processing your data via cookies and other tracers (“Cookies”) on the Site. For more information, please consult our Cookie Policy.
- 1. Who is the data controller?
- 2. What personal data we collect
- 3. How do we collect your personal data?
- 4. Details of the processing
- 5. Who are the recipients?
- 6. Transfers outside the EU
- 7. What rights can you exercise?
- 8. What cookies do we use?
- 9. Modifications
1. Who is the data controller?
The data controller is Mine Technology, a simplified joint stock company, with SIRET number 989 558 911 00016 and whose head office is located at 57 Avenue de Villiers, 75017 Paris, France (“Us” or “We”), when you browse our Site, when you sign in to the client portal, or more generally in the context of managing our contractual relationship with you as our Client.
However, when we provide our services to our Clients, we process personal data on their behalf and for their own purposes. Our Clients therefore act as data controllers in accordance with Article 4 of the GDPR, while we act as data processor.
2. What personal data we collect
Personal data is data that identifies an individual directly or indirectly, in particular by reference to an identifier such as a name. We may collect the following personal data:
- Identification data — e.g. full name, email and telephone number.
- Data relating to your professional life — e.g. company name, business email, role.
- Login data — e.g. logs, IP address.
- Data related to recordings from telephone calls with our customer care service — e.g. content of the call.
- Browsing data — IP address, pages viewed, date and time of connection, browser used, operating system, user ID, MAID, user behaviour (mouse tracking).
- Any information you wish to send us as part of your contact request or demo request on the Site.
3. How do we collect your personal data?
We may collect your personal data in two ways:
- Directly, when you provide it to us — for example by filling in a contact form on our Site or by signing in to the client portal.
- Indirectly, via commercial partners, service providers or database enhancement tools.
4. Details of the processing of your personal data
| Objective | Legal basis | Data retention period |
|---|---|---|
| To provide you with our services available on our Site. | Performance of a contract to which you are party and/or taking steps at your request prior to entering a contract. | Where you have created an account, personal data are retained for the duration of your account. Connection logs are kept for 3 years. Personal data may be archived for probationary purposes for 5 years. |
| To perform operations related to contracts, invoices and customer relationship management. | Performance of a contract to which you are party. | Retained for the duration of our business relationship. Transaction data (excluding banking data) is archived for probationary purposes for 5 years. Contract data and signature elements are stored for 10 years from conclusion of the contract, delivery of the goods or performance of the service. |
| To analyse your use of the services, understand your expectations and improve the functionalities offered — in particular by compiling statistics on browsing and audience, or calling you to gather feedback. | Our legitimate interest in improving our services. | Recordings of telephone calls are kept for 6 months from collection. Documents analysing the content of telephone calls are kept for 1 year from recording. Where this does not concern telephone recordings, personal data is stored for user profile creation and identification in the client portal. |
| To create a database of customers and prospects. | Our legitimate interest in developing and promoting our business. | Retained for the duration of our business relationship. |
| To send newsletters, requests and direct marketing mailings or email regarding new features. | Our legitimate interest in winning customer loyalty and informing our customers of our latest news. | Retained for 3 years from the last contact with us (e.g. communication, action). |
| Telephone prospecting. | Our legitimate interest in developing and promoting our business. | Kept for 3 years from the date of your last contact. We undertake to check beforehand that your number is not on a BLOCTEL-type opposition list. |
| To answer your contact and demo requests on the Site and other inquiries. | Taking steps at your request prior to entering a contract. | If you become a client, retained for the duration of the contract. If you do not, retained for 3 years from the date of your last contact. |
| To comply with our legal and regulatory obligations. | Legal and regulatory obligations. | Invoices are archived for 10 years. Contract data and signature elements are stored for 10 years from conclusion of the contract. |
| Responding to requests from data subjects to exercise their rights. | Compliance with our legal and regulatory obligations. | Time required to process the request. |
5. Who are the recipients of your personal data?
The following categories of recipients will have access to your personal data:
- The staff of our company.
- Our processors: hosting provider, CRM tool, mailing provider, audience measurement tool, payment service provider, billing tool, cookie management tool.
- Our partners acting as independent data controllers. We accept no responsibility for the processing of personal data by our partners, and invite you to consult their general terms of use and privacy policy.
- Any authority legally empowered to deal with it, in particular judicial, police or administrative authorities, if they so request.
6. Are your personal data likely to be transferred outside the European Union?
Your personal data is hosted for the duration of the processing on the servers of Google LLC, located in the European Union.
As part of the tools we use (see the section on recipients, especially our processors), your personal data may be transferred outside the European Union. Such transfers are secured with the following safeguards:
- Personal data are transferred to a country recognised as ensuring an adequate level of protection by a decision of the European Commission, in accordance with Article 45 of the GDPR; or
- Personal data are transferred to a country whose level of data protection has not been recognised as adequate, in which case the transfers are based on appropriate safeguards under Article 46 of the GDPR — including, without limitation, Standard Contractual Clauses approved by the European Commission, Binding Corporate Rules, or an approved certification mechanism; or
- Personal data are transferred under any appropriate safeguards described in Chapter V of the GDPR.
7. What rights can you exercise on your personal data?
- Right to be informed
- This is precisely why we have drafted this privacy policy, as defined by Articles 13 and 14 of the GDPR.
- Right of access
- You have the right to access all your personal data at any time, as defined by Article 15 of the GDPR.
- Right to rectification
- You have the right to rectify your inaccurate, incomplete or obsolete personal data at any time, as defined by Article 16 of the GDPR.
- Right to restriction of processing
- You have the right to restrict the processing of your personal data in certain cases defined in Article 18 of the GDPR.
- Right to erasure (“right to be forgotten”)
- You have the right to request that your personal data be deleted and to prohibit any future collection, as defined by Article 17 of the GDPR.
- Right to file a complaint with a competent supervisory authority
- Under Article 77 of the GDPR — in France, the CNIL — if you consider that the processing of your personal data constitutes a breach of applicable regulations.
- Right to define instructions related to the retention, deletion and communication of your personal data after your death
- As provided under French Data Protection Law.
- Right to withdraw your consent at any time
- For purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.
- Right to data portability
- Under the specific conditions defined in Article 20 of the GDPR, you have the right to receive the personal data you have provided us in a standard machine-readable format, and to require their transfer to the recipient of your choice.
- Right to object
- You have the right to object to the processing of your personal data as defined by Article 21 of the GDPR. Please note that we may continue to process your personal data despite this objection for legitimate reasons or for the defence of legal claims.
You can exercise these rights by writing to us at dpo@usemine.ai.
We may ask you to provide additional information if there is reasonable doubt, or any document likely to prove your identity if the doubt persists.
For any unsuccessful questions or requests, you are entitled to lodge a complaint with the competent supervisory authority in France, the Commission Nationale de l’Informatique et des Libertés (“CNIL”), located at 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.
8. What cookies do we use?
For more information on cookie management, please consult our Cookie Policy. You can change your choices at any time using the cookie settings.
9. Modifications
We may modify this privacy policy at any time, in particular to comply with any regulatory, jurisprudential, editorial or technical change. These modifications will apply on the date of entry into force of the modified version. Please consult the latest version of this privacy policy regularly. You will be kept informed of any significant change.